As healthcare demands evolve, organizations must establish continuous digital care to enhance patient engagement. Prime Alley Cloud-based UCaaS and NaaS solutions, along with our integration expertise, equip health organizations with the omni-channel communication tools needed to provide care via phone, email, video, app, and more—anytime, anywhere.
Services
Why Healthcare Providers Choose Prime Alley
Data Privacy and Compliance
We prioritize patient confidentiality and comply with stringent telecom and data regulations.
Communication with Patients
Outbound and inbound call automation for appointment reminders, follow-ups, and billing.
Real-Time Insights & Reporting
Track every interaction with real-time dashboards that help you monitor performance and more.
Business Connect CRM
Integrate with EHRs and patient databases to enable seamless, data-driven communication.
Real-Time API Integration
Connect with existing healthcare systems to ensure live updates on call status and records.
Smart IVR Systems
Customizable IVR flows for healthcare needs, routing patients to the right department.
Personalizing how patients experience care
Understanding how, when, and where patients want healthcare is essential for modern health organizations striving to simplify quality care. Electronic Medical Records (EMR) systems have been around for over a decade, but organizations are now focusing on integrating information that is often offline.
Integrate call center and collaboration systems with third party applications
Unify disparate applications and digital tools for a holistic view of EMR data
Build custom applications for both legacy and cloud-native environments
Optimizing clinical business and IT operations
As a result of the challenges in recording and integrating healthcare data, many organizations struggle to align infrastructure and network repairs with modern digital demands. One solution, Prime Alley Software-Defined Wide Area Network (SD-WAN), enables organizations to deploy multiple network structures without the cost and complexity of large network configurations.